Complaints and Cancellation Policy

Last updated: DD.MM.2026

Complaints

The customer has the right to file a complaint regarding the service provided. Complaints may be submitted by e-mail to info@castingbridge.com or by phone at +381 11 000 0000.

The complaint should include the order details (order number, date and amount paid) and a description of the reason. We will acknowledge the complaint within the legal period of 8 days from receipt, and the deadline for resolving it is no later than 15 days from the date it was filed.

Cancellation

The customer may cancel an order before the service delivery begins. In case of cancellation before the service is delivered, the paid amount is refunded in full in accordance with the Refund Policy.